Client: German Mobile Operator Challenge: Compensation policy is often a neglected area; considered part of daily business or regarded as a necessary evil. Compensation is rarely a process that isContinue
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Client: German Mobile Operator Challenge: Customer Service is in the middle of the conflicting targets of cost efficiency, quality in terms of outstanding customer experience and sales targets. Apart fromContinue
Client: German mobile network operator Challenge: The mobile communications sector is characterized by an increasing complexity of products and services above all on account of many existing customer tariffsContinue