Innovation & Transformation Summit in China

12.10.2015  • Allgemein

IBP holds a presentation on „Customer Care Transformation fuelled by Customer’s Experience – The Obvious and Beyond“at the Innovation & Transformation Summit 2013 in Xi’an (China).

IBP CEO Armin Iskander gives interesting insights in the challenges faced by modern call center organisations and shows how customer satifsfaction and cost efficiency can both be managed in an optimal way.

You can download the presentation here (only available in German).

Please find more detailed information on the Innovation & Transformation Summit 2013 here.