Customer Service – Location Restructuring and Interim CFO

German Mobile Operator


Customer Service is in the middle of the conflicting targets of cost efficiency, quality in terms of outstanding customer experience and sales targets. Apart from that, a restructuring of the line organisation had to be implemented.

Core issues:

  • Enforcement of sales activities
  • Increase in efficiency  (average handling time, service level, etc.)
  • Augmentation of customer satisfaction
  • Implementation of the reorganisation


Our input:

  • Work as an Interim CFO
  • Multi project management
  • Management of the savings during the current budget year
  • Organisation of a relocation project / verall project management


  • Sucessful sale of locations
  • New supplier contract
  • Savings of several mill. € within the current calender year
  • Increase in sales by 10% during the current year
  • Introduction of technological innvoations