Practices

Our expertise along the customer lifecycle contributes to a sustainable increase in the value of your company

WE CREATE ADDED VALUE IN THE B2C & B2B CUSTOMER LIFECYCLE – FOR YOU AND FOR YOUR CUSTOMERS.

In our eight practices, we combine all relevant expertise along the customer lifecycle. We support our clients in achieving added value for customers and companies through best-in-class solutions. We turn customer relationships into sustainable value.

OUR PRACTICE LEADS COMBINE EXPERTISE FROM CONSULTING & LINE FUNCTIONS

Each of our Practice Leads is an expert in their respective discipline. We combine relevant experience from consulting and corporate functions to provide the best solutions.

Innovation & Growth

Innovation & growth is one of Iskander Business Partner's core competencies. We help you step by step in the development and implementation of innovations for more corporate growth. We act in a practice-oriented manner and at eye level with the decision-makers. We are the implementation partner for more growth through innovation.

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Sales & Marketing

Increasing sales and marketing efficiency - this is what Sales & Marketing stands for. We align customer contacts with the needs of customers based on data and thus achieve the best possible awareness, customer acquisition, customer development as well as best-in-class retention and customer loyalty. Iskander Business Partner helps you to optimise existing structures and processes in the long term with the help of data-driven approaches or to set them up from scratch.

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Customer Relationship Management

As an expert in customer management, Iskander Business Partner has many years of experience in optimising customer retention measures and processes across the different phases of the customer lifecycle. We also have extensive expertise in creating and delivering data-driven offer recommendations (NBO/NBA) and in visualising and optimising your customer communication. Additionally, we have deep knowledge in the implementation, optimisation, and management of loyalty platforms. With our cross-industry know-how, we help you achieve real value creation and customer loyalty throughout the entire customer lifecycle.

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Customer Experience

We at Iskander Business Partner are the experts in all aspects of customer management, including Customer Experience (CX). We understand CX holistically from “start to finish,” offering our clients a comprehensive solution portfolio from a single source. This includes defining the CX mission statement, assessing the CX status, designing customer journeys, and selecting appropriate tool support. Our clients benefit from our extensive experience in numerous CX projects and our proven templates and methodologies.

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Customer Service

Iskander Business Partner is your partner for taking customer service to the next level. Successful companies recognise and leverage the potential of excellent customer service. Gone are the days when service was primarily seen as a cost driver. Instead, interactions with customers provide valuable insights for the company and foster long-term customer loyalty. While marketing and sales bring customers into the company, a high-quality customer service experience reassures them that they made the right choice. Our experts help you unlock this treasure and turn your customers into fans.

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Martech & Data

Iskander Business Partner supports you in the selection and application of marketing technologies that are tailored to your business goals and KPIs. These technologies provide data-driven decision-making processes, based on customer data analysis, to develop effective customer strategies. With a deep understanding of customer relationships, we help transform them into personalised experiences and offer tailored solutions in digital and customer intelligence. We also help to uncover growth potential through new target groups and data sources in order to promote long-term, profitable customer relationships.

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Project Management

We offer our clients a large number of trained project managers across all project roles, flexibly and at short notice. In addition to their experience in project management, our experts also contribute to the success of our clients’ projects and thus offer the perfect mix of project management skills and specialist know-how.

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Agile Working

In today’s business world, agility is key. At Iskander Business Partner, we offer comprehensive support in all areas of agility. We provide a fundamental understanding, support the integration of agile values and methods and offer customised coaching for agile projects. We also support companies in their agile transformation. Our experts are ready to accompany companies on their path to greater agility and long-term success.

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Completely satisfied with Iskander Business Partner

Gregor Bürkle Partner & Head of Practices get in touch